Privacy Policy

Policy and procedures for Rebel Rebel hair and beauty! 

Service guarantee and refunds 

We pride our selves in making each individual feel listened too and achieving the outcome each person is looking for. Occasionally things can turn out not quiet as you had hoped resulting in you being disappointment with the outcome of your hair. Here at Rebel Rebel all we ever want when we carrying out a service is for you to be completely happy with your hair and want to work with you to get things resolved as quickly as possible. 

In the event of you being dissatisfied with your hair or the service you received please get in contact with us to let us know that you are unhappy with the outcome, we want to offer the best we can to all of our clients so we value you getting in touch with us when you are unhappy with your hair. We understand that this can take a week or so to get used to a new colour change or a new hair styling and may not be aware if you’re happy or not until you have washed you hair a few times or a new cut has settled. 

We value any feedback of any kind, whether it be good or bad. 

We are a no-refund salon, if you are unhappy with you hair we will do our best to correct anything that you are unhappy with, in most cases this will be free of charge and we will get you back in to correct it as soon as possible. 

If you are unhappy with you hair because of decision you have made and the stylist has carried out the service exactly like you asked we can not be held responsible for this and you will be charged for this service. 

We have a few options to make a complaint as comfortable as possible.

You can either let the stylist know before leaving the salon, we can then either correct it that day or get you booked in as soon as possible. If you find you get home and you are unhappy with your hair you can give us a call and ask to speak to the stylist who carried out your service, if you don’t feel comfortable speak to the stylist direct you can ask to speak to the salon managers Nickie or Sam, you can also message the salon and ask one of us to give you a call to speak to you about the appointment if you feel more comfortable contacting us that way and if you feel uncomfortable about being booked back in with the same stylist we will be more than happy to book you in with one of our other stylist. 

Only is certain situation we will offer a refund and this will be down to mangers decision. We reserve the right to correct you hair if you are not happy with the outcome and we will do everything we can to get your hair right. 

Late arrives 

In order to respect the time of both our clients and our staff, we please ask that you arrive at least 5 minutes before your allocated time slot for your appointment. Client that arrive 15 minutes or more late for their appointment will forfeit their original appointment and be rescheduled for another day. 

Late cancellation/no shows 

We understand that emergencies happen and can affect your appointment or cancelling your appointment. If you need to cancel or reschedule an appointment we politely ask that you notify us at least 24 hours before you appointment. If you don’t show up to your appointment more than 3 times you will be asked to make a payment of 30% of your service price to cover the time of the stylist. If the booking is made on the same day as the appointment we ask that you notify us at least 3 hours before your appointment or within the first hour of making the appointment so we are able to book other clients within in this time slot. 

New clients 

New colour clients to the salon will be asked to make a small non-refundable deposit of £30 to secure the appointment. This will then be taken off your bill at the end of your service. All clients will be asked for contact information when booking an appointment, this allows us to send out text reminders and also if we need to contact you for any reason we are able to do so. All personal detail we be kept on the salon system but will not be share with anyone else other than the stylist if needed. 

Skin tests 

All colour clients will be required to carry out a skin test within the salon at least 48 hours before the allocated appointment. You will also be required to fill out and sign our patch test forms that will be store securely within the salon, this information will not be shared with anyone else other than the stylist that carries out the patch test. Any colour clients that haven’t had a colour within a 6 month time frame will be asked to carry out another patch test to ensure no reaction will occur. Please note that we are unable to colour anyones hair that is under the age of 16. Proof of age may be required when making the appointment.

Date protection

We know how important keeping your personal information private is to you. All personal information that is collected by our stylist are kept on the booking system and will not be shared with any third parties or anyone that does not require your personal information. Your information will be locked on the system to ensure the safety of your personal information, all clients are untitled for a subject access request from the salon in which you can have access to all held personal information on yourself only with 30 days of the request.